Returns & Exchanges

At Sleepy Owl Coffee, we take pride in the quality of our brews, but since coffee is a perishable food item, we generally do not accept returns. However, if your order is damaged, incorrect, or incomplete, we are committed to making it right within 7 days of delivery.

Return Process

• 1.
  Report the Issue

  Email our customer support team at [email protected] with your order number and a brief description of the problem.

• 2.
  Provide Evidence

  For damaged or incorrect items, please attach clear photos of the packaging and the product labels to help us speed up the verification process.

• 3.
  Internal Review

  Our team will review your request within 48 hours to determine if a replacement or a refund is applicable based on our quality standards.

• 4.
  Resolution

  Once approved, we will either ship a fresh batch of coffee to you at no extra cost or initiate a refund to your original payment method.